Royal Appliance Parts & Service, Inc. highly values our customer relationships. So, this public policy officially states:
- any information we collect,
- how your information may be used,
- with whom it may be shared,
- how you may access the information you provide us,
- and your choices about such uses and disclosures.
1 – INFORMATION WE COLLECT
We collect some personal details that identify you such as your name, address, e-mail address, phone number and vehicle information. When you provide personal information to Royal Appliance Parts & Service, Inc., this info may be stored in our records located in Spring, Texas.
We may collect and store any personal information you provide to us including personally identifying information (such as your name, mailing address, e-mail address and telephone number), information about your vehicle, responses you voluntarily provide to surveys, and, if you purchase services from us, information about your payment method (such as valid credit card number, type, expiration date or other financial information).
For information purposes, cookies (small text files) are used and will be stored on your device upon visiting our website, mobile website or visiting a third-party supplier. For more information contact Royal Appliance Parts & Service, Inc.
2 – HOW WE USE YOUR INFORMATION
We may use the information that we collect for:
- delivering products and services that you request;
- managing customer relationships and providing you with customer service and support;
- performing research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others;
- communicating with you by e-mail, text message, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us or other third parties;
- developing and displaying content and advertising tailored to your interests on our website;
- verifying your eligibility and deliver prizes in connection with promotions, contests and sweepstakes;
- managing our business; and
- performing functions as otherwise described to you at the time of collection.
3 – WITH WHOM WE SHARE YOUR INFORMATION
a. Personal Information
We DO NOT share your personal information with others. Except for any information that is clearly stated here or when we inform you and give you an opportunity to opt-out of having your personal information shared. We may share all types of personal information with:
Authorized Service Providers. We may share your personal information with our authorized service providers that perform certain services on our behalf. These service providers may include marketing and customer services firms, credit card payment processors, as well as companies that support contests, sweepstakes, surveys, or other features offered through our websites, or that provide business analysis or website support. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
Other Business Partners. When you express interest in promotions or services offered through Royal Appliance Parts & Service, Inc. or our marketing campaigns, we may share your expression of interest with the businesses with which we partner to offer you those products, services, promotions, contests and/or sweepstakes. For example, if you express interest in companies that offer appliance repair, we will provide your information to the companies you select. When you elect to engage in a particular offer or program, you authorize us to provide your e-mail address and other information to the business providing that offer or program.
Other Situations. We also may disclose your personal information:
- In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.
- When we believe, disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of Royal Appliance Parts & Service, Inc., our customers, our employees, or others.
- In connection with a corporate transaction, such as the sale of a franchise, a merger or asset sale, or in the unlikely event of bankruptcy.
b. Aggregated and Non-Personal Information
We may share aggregated information (i.e., information about you and other customers collectively, but not specifically identifiable to you) and other non-personal information we collect under any of the above circumstances. We may also share it with third parties to develop and deliver targeted advertising on our websites and on websites of third parties. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers and investors, for conducting general business analysis. For example, we may tell our advertisers the number of visitors to our websites and the most popular features or services accessed.
4 – CHOICES FOR THE COLLECTION AND USE OF YOUR INFORMATION
You can, of course, choose not to provide us with certain information. Please note, however, that certain information may be required for you to obtain services from Royal Appliance Parts & Service, Inc. and/or participate in contests and promotions.
Federal and state regulations require that we store certain customer information for various periods of time. To comply with these requirements, we may be unable to delete your information until these retention periods are met.
You will always be given a choice as to whether you want to receive postal mail, e-mail messages, newsletters, phone calls and any other type of communication from Royal Appliance Parts & Service, Inc. At any time, you may modify your choice by contacting Royal Appliance Parts & Service, Inc. We may send you other types of transactional and relationship e-mail communications, such as service updates or administrative notices without offering you the opportunity to opt-out of receiving them. If we have already provided your information to a third party (with your consent) before you changed your preferences or updated your information, you must change your preferences directly with that third party.
Under our Do Not Call Policy you may instruct us not to call you for marketing purposes. Please note that we may still need to call you for servicing or other non-marketing purposes.
If you do not want us to send you postal mail for marketing purposes, you may remove your name from our mailing lists by contacting Royal Appliance Parts & Service, Inc.
5 – WE PROTECT YOUR PERSONAL INFORMATION
We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees and authorized third-party service providers are permitted to access personal information, and they may do so only for permitted business purposes. In addition, we use encryption in the transmission of your financial information and we use firewalls to help prevent unauthorized access to your personal information.
Although we take steps to secure your information, no data protection system can be guaranteed to be 100 percent secure.
7 – CONTACT US